Through the easy-to-operate Cloutility web-portal user interface (UI) your end users get access to self-service features. Assign the appropriate privileges and your users are ready to sign in. In a managed service provider setup examples of end users with access to self-service are internal administrators, internal finance operators, external partner administrators and end client users (admins or read-only users). The solution supports single-sign-on and multi-factor-authentication (MFA/2FA).

The built-in secure multi-tenant model allows you to reflect any organizational structure and any distribution model you may need. For example you can add a distributor who gets a login to add his reseller network. The resellers can log in to add their end customers. Each of the end customers can login to see status, alerts and usage for their different departments, server groups and servers. On each level, you can add one or more users with privileges matching their job descriptions.

Cloutility is built with an API-first approach. All features and data available in the Cloutility web-portal UI can be accessed through the built-in (extensive) REST-based application programming interface (REST API). Accordingly, if you need integration with external applications (e.g. ERP, BI, web, user portals, billing systems, support desk etc.) Cloutility is ready and waiting for your developers.

Your backup administrators can manage the backup infrastructure from a single Cloutility-instance – even when your backup/data protection servers are spread across multiple physical locations. There's even a built-in advanced management console for IBM Spectrum Protect which presents results in tables which can be filtered and sorted as needed.

No more waste of time and resources trying to build your own user-friendly reporting. Plug-and-play reports are available and can easily be modified to match the different requirements of thousands of end users. Each user or business unit (tenant) has access to (current and historic) reports for their own hierarchy showing alerts and usage over time and much more. And if you want, these reports can be delivered via email at various intervals, so your users don't necessarily need to sign in to get the information they need.

Let your users handle activation and scheduling of new backups without requiring any administrative skills. Define the process and standard settings for your end users’ and let them take it from there, while you can rest assured that your infrastructure remains nice and tidy.

Provide efficient support for a large number of end users. You can define and tailor reports and alerts to the needs of your support team to make the most of their valuable time. You can simulate end users to reflect exactly what they see in a support session. If you have a network of resellers you can, of course, pass on the support task to the individual reseller for them to support their own end customers. Now this is business scalability in action.

No cloud service is complete without automation of subscription based recurring billing. The Cloutility platform has a built-in subscription based billing system that provides you with a high degree of flexibility and allows you to automate all processes around recurring billing. Billing output is available through the built-in REST API in CSV and JSON formats, or can be downloaded directly from the web-portal (or automatically sent via email). The billing output including all billing lines is plug-and-play ready every month for your invoicing system. You can even configure Cloutility to send out invoices to all customers by email and for your customers to see and download historical invoices.